Lora and I have committed to continued measurement of our service delivery through QSC (Quality Service Certification). The QSC Guarantee is our written commitment to you assuring the delivery of all the services described below. QSC independently surveys every transaction – and the surveys are only sent to customers who have actually used our services.  Completed surveys are returned directly to QSC to be published on their website for public view. That way you have the most complete up to date picture of how our past sellers and buyers have rated us.

SELLERS: As your representatives, we will:

Present agency representation alternatives for you and the home buyers.
Deliver a Competitive or Comparative Market Analysis to assist in developing a pricing strategy.
Create and present a detailed, written marketing plan including specific strategies, programs and buyer targets.
Recommend property merchandising and enhancements to maximize marketability.
Provide a written estimate of seller expenses and proceeds.
Review your property history and disclosure statement and deliver it to each prospective buyer.
Commit to regular communication including prospect and market feedback.
Promote property through advertising, direct marketing, industry networking and the Internet.
Provide counsel and negotiating assistance on all offers to purchase.
Forward to you financial information as provided by the buyer, and will make every effort to have each pre-qualified or pre-approved with a lender.
Monitor and communicate the status and satisfaction of contract contingencies.
Offer home purchase assistance, referral services and access to community and property information.
Attend buyer property inspections, pest/termite inspections and property appraisals.
Contact you and follow-up after closing to assure the satisfactory completion of all service details.
Provide you with the opportunity to evaluate the service provided through the Quality Service Assurance Survey™.

BUYERS: As your representatives, we will:

Conduct a counseling and information session to identify your needs and goals and to plan a property search.
Offer to arrange pre-qualifying or pre-approval meeting with a lender to determine affordability range and improve negotiating position at the point of offer.
Commit to priority availability for meeting your needs and schedule for property research and showings.
Complete a thorough market search to identify all properties consistent with your needs and price range.
Prepare a written Competitive or Comparative Market Analysis for you prior to you making an offer.
Prepare a written offer to purchase on the property of your choice reflecting your price and terms.
Provide counsel and negotiating assistance on all offers to purchase.
Obtain and review with you the seller’s written property history and disclosure statement.
Recommend and attend professional property inspections and review findings and remedies with you.
Monitor and communicate the status and satisfaction of contract contingencies.
Accompany you on walk-through property inspection before closing.
Contact you after the closing to assure the satisfactory completion of all service details.
Offer the opportunity to evaluate the service provided through the Quality Service Assurance Survey™.

To find out more about QSC and our ratings, please visit Quality Service Certified